Cancellation and Refunds Policy

Amu's Meal Tracker

Last updated: 14 September 2026
Effective from: 14 September 2026

This policy forms part of our Terms of Service. It explains your right to cancel, how to do it, and when you get your money back.

1. Summary

• You have a 14-day right to cancel a new subscription and get a full refund.
• Your access starts as soon as you pay, and that does not affect your 14-day right — you can use the service and still change your mind.
• You can cancel at any time from your account, and you will not be charged again.
• If you cancel within 14 days of an automatic renewal, we will refund the unused portion of that year.

2. Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days from the day you subscribe to change your mind and get a full refund, without giving a reason.

3. Your access starts immediately — and your right to cancel is unaffected

Amu's Meal Tracker unlocks as soon as your payment succeeds. You do not have to wait for the 14 days to pass.

Under the Regulations, a trader can ask you to give up your 14-day right in exchange for immediate access. We do not ask you to do that. Your right to cancel within 14 days stays in full, whether or not you have used the service in the meantime.

If you cancel within 14 days, we refund everything you paid — see section 4. If you are happy with the service, you do nothing and your subscription simply continues.

We will send you confirmation of your subscription by email, including these terms and the date your 14-day period ends.

4. Refunds where the 14-day right applies

If you cancel within 14 days of subscribing, we refund you in full within 14 days of being told, using the same payment method you paid with. There is no charge for cancelling.

To cancel, email support@amulabs.io with the subject line "Cancellation", or use the model cancellation form at the end of this policy. Any clear statement that you wish to cancel is enough — the form is optional.

5. Cancelling at any time

You can cancel your subscription whenever you like:

• from Account settings in the app; or
• by emailing support@amulabs.io. Put "Cancellation" in the subject line if you can, though any clear statement that you wish to cancel is enough.

Either way we will confirm your cancellation to you.

When you cancel:

• your subscription runs to the end of the period you have paid for;
• it does not renew, and you are not charged again;
• after it ends, your account returns to the free tier;
• your logged meals stay accessible to you — cancelling does not delete anything.

There is no cancellation fee and no minimum term beyond the year you have paid for.

6. Automatic renewal, and cancelling after one

Your subscription renews automatically each year, on the anniversary of the day you subscribed. Your confirmation email tells you the renewal date and the amount, and you can ask us at any time by emailing support@amulabs.io.

If you cancel within 14 days of a renewal, we will refund the unused portion of that year, calculated proportionately from the date you cancel. For example, if you cancel 10 days into a renewed year, we refund roughly 355/365 of what you paid.

We process these refunds manually, within 14 days of your request.

7. Refunds outside those situations

Outside the situations above we do not generally give refunds for the remainder of a term you have already paid for. But we will always consider a request — particularly if the service has not worked as it should, or if something has gone wrong at our end. Email support@amulabs.io and tell us what happened.

This does not affect your statutory rights. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you may be entitled to a repair, replacement or refund regardless of anything in this policy.

8. If we cancel

If we discontinue the service, or end your subscription for any reason other than your breach of our Terms, we will refund the unused portion of what you have paid and give you reasonable notice to export your data.

9. How refunds are paid

Refunds go back to the original payment method through Stripe. Your bank may take a few days to show it.

If you paid in a currency other than pounds sterling, we refund the sterling amount we received. Because exchange rates move, the amount that reaches your account may differ slightly from what you originally paid. Any conversion or foreign transaction fee your bank charged is a matter between you and your bank — we cannot refund it.

10. Deleting your account

Cancelling a subscription and deleting an account are different things.

• Cancelling stops future payments and returns you to the free tier. Your data stays.
• Deleting your account removes your account and your logged meals. Email support@amulabs.io and we will delete it. If you would like a copy of your data first, ask in the same email and we will send you a JSON export before we delete anything.

Deletion is permanent. We keep payment records for six years where the law requires it — see the Privacy Policy.

11. Complaints

If you are unhappy with how we have handled a cancellation or refund, email support@amulabs.io. We aim to acknowledge within 5 working days and to resolve within 14 days.

Model cancellation form

You do not have to use this form — any clear statement will do. Complete and email it to support@amulabs.io if you wish to cancel.

To: Amu Labs Ltd, 43 Anerley Road, London, England, SE19 2AS, support@amulabs.io

I hereby give notice that I cancel my contract for the supply of the following service:

Amu's Meal Tracker subscription

Ordered on: ______________________

Name: ______________________

Address: ______________________

Email address used for the account: ______________________

Date: ______________________